Skip to main content

MacOS: Enable screen capture permission message

Question_md: ### The "Endpoint Sensors" page in Cyberhaven Console shows multiple devices the required action: Enable screen capture permission. If I click to the message I get the following description:

Whoops, something went unexpectedly wrong. The endpoint encountered an​

error macos_screencapture_permission_not_set. Please reach out to support in case you have issues resolving this by yourself.

How can I fix it?​

Answer_md: To answer this question, we first need to clarify another: Is your intention to leverage the screenshot capability in your environment?

If the answer is no, then an adjustment needs to be done in the MacOS Configuration Settings.

"screenshot": {
"enabled": false
}

If the answer is yes, the MacOS Configuration Settings should be as follows:

"screenshot": {
"enabled": true, "permission_policy": "ASK_USER", `` }

``
*This setting enabled will prompt the user to accept the Screen & System Audio Recording.
*If the remote settings and macOS permission are different (e.g: setting is set to false - macOS permission enabled) the message might be displayed.

``

For more information of Screenshot Recording on macOs devices consult [here](https://docs.cyberhaven.io/latest/docs/en/response- actions?highlight=macos%devices#:~:text=than%2030%20seconds.-,Screenshot%20recording%20on%20macOS%20devices,-This%20feature%20is)